![]() ![]() * Any unused balance of the gift certificate will remain until redeemed or the gift certificate reaches the original expiration date, whichever occurs first. * Except as required by law, gift certificates are not redeemable for cash and cannot be returned for a cash refund. Serenity Massage & Wellness Spa reserves the right to convert service-based gift certificates to their monetary value, equivalent to what was paid for the gift certificate, at its option and sole discretion. * Gift certificates are only redeemable at Serenity Massage & Wellness Spa for the amount or service specified on the gift certificate and must be redeemed by expiration date indicated. * Gift certificates are not redeemable on holidays or holiday weekends. * Serenity Massage & Wellness Spa reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser. * Gift certificates are not valid until payment has been received and successfully processed by Serenity Massage + Wellness Spa. * Except as provided herein, gift certificates have no cash value and are non-refundable. * Gift certificates cannot be used to purchase gift certificates. * Gift certificates are void where prohibited or restricted by law. * Unless noted otherwise all gift certificates expire 1 year from date of purchase. Purchasing, Sending and Receiving Gift Certificates Most radio (WGAC) online auction certificates are only valid Monday through Thursday and are for new clients only. Unless otherwise noted any savings, trades, online auction gift certificates and special discounts are not valid during Masters' Week, any holiday weekends, any actual holidays that we are open, or on gift certificates. *Party bookings of multiple packages will be charged in full in the event of a cancellation made less than 48 hours prior to the scheduled appointment. SpaFinder, Spa Wish, Spa Week and Spa Emergency Gift Certificates - ARE NO LONGER ACCEPTED AT OUR SPA. By giving us your credit card information you are authorizing this charge to go onto your credit card. Cancellations and No-shows affect us & other clients greatly and cannot be accepted without a penalty charge. Same day no-shows/no calls will be charged 100% for all scheduled services and/or packages. Inside 24 hours a charge of 50% of scheduled services will be assessed however any gift certificates or 3rd party vouchers will be redeemed in full. We require a 24 hour cancellation/change notice in the event that you need to cancel or reschedule your appointment. Serenity Massage & Wellness Spa LLC takes pride in our ability to provide personal service to all of our clients. Spa Information - For first time visits please arrive 10 minutes prior to your appointment to allow time to fill out your medical intake form.Ĭancellation Policy - We require a valid credit card or a gift certificate number to secure an appointment time. Long story short, if you're paying with a credit card, select "Credit Card", fill in the information, and move on to Step 9.Late Arrivals - As a courtesy to all of our guests, and in order to remain on time with our appointments, late arrivals will not receive an extension of service time and will be responsible for full service fees. 01% which this applies to, if you wish to pay for your gift certificate WITH a DIFFERENT gift certificate, select "Gift Certificate / Card / Series" and you will be asked to enter the 908.-number of the gift certificate you would like to pay with. Enter the credit card information and move on to Step 9.įor the. This is the payment method and since 99.99% of you will be paying for the gift certificate(s) with a credit card, you'll want to make sure "Credit Card" is selected. This is the step which can sometimes be confusing. You can also choose to print the gift certificate at home / work and deliver it yourself. Select "Email", enter the recipient's email address, and choose to send it now or at any time in the future. ![]()
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